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Terms of Service

Last Updated: [Date]

Welcome to Lily Parenting (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of the website [www.lilyparenting.co.uk] (“Site”), your purchase and use of any online or in-person counseling courses (“Services”), and any related products or content. By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our Site and Services.

1. About Lily Parenting

Lily Parenting is a UK-based business that offers counseling courses for parents, which may include:

  • Online modules, webinars, and self-paced lessons
  • In-person or live virtual counseling sessions

Our mission is to support parents by providing professional guidance, strategies, and tools to help them navigate parenting challenges.

2. Eligibility

  • You must be at least 18 years old to purchase or participate in our Services.
  • By using our Site or Services, you represent and warrant that you have the legal capacity to enter into a binding contract in your jurisdiction.

3. Account Registration

  1. Account Creation: Certain parts of our Site or Services may require you to create an account. You must provide accurate and complete information and update it promptly if it changes.
  2. Account Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately if you suspect any unauthorized use of your account. Lily Parenting is not liable for any loss or damage resulting from unauthorized access to your account.

4. Payment and Fees

  1. Payment Processor: We use Stripe to process payments. By purchasing our courses, you agree to comply with Stripe’s terms and conditions in addition to our own.
  2. Pricing: All prices for our courses or in-person sessions are displayed in GBP (Great British Pounds) unless otherwise indicated. We reserve the right to change our prices at any time, but such changes will not affect any purchase you have already completed.
  3. Taxes: Where applicable, prices include VAT or other applicable sales taxes. If taxes are not included, you are responsible for paying any applicable taxes or duties for the purchase.

5. Course Delivery and Access

  1. Online Courses: Upon successful payment, you will be granted access to the online course materials (e.g., video modules, reading material, exercises). Access is typically provided through our Site or a learning platform we designate.
  2. In-Person or Live Virtual Sessions: If your course package includes in-person or virtual counseling sessions, you must schedule them in accordance with our availability and policies.
  3. User Responsibilities: You agree to participate responsibly, complete any pre-course requirements, and respect the confidentiality of any group or one-on-one sessions.

6. Refunds and Cancellations

  1. Online-Only Courses: You have a statutory right under UK consumer law (Consumer Contracts Regulations 2013) to cancel certain digital content purchases within 14 days of purchase. However, once you access the digital content, the right to cancel may no longer apply if you have already begun downloading or streaming. Specific refund policies for digital products will be outlined on our Site.
  2. In-Person or Live Virtual Sessions: Cancellation or rescheduling must typically be made at least [24/48] hours before the session to avoid forfeiture of fees, unless otherwise specified.
  3. Exceptional Circumstances: We will consider refunds or partial refunds on a case-by-case basis for extenuating circumstances, but we reserve the right to deny any request that falls outside our stated policy.

7. Intellectual Property

  1. Ownership: All content, logos, trademarks, and course materials are owned by or licensed to Lily Parenting.
  2. License: When you purchase a course, we grant you a limited, non-exclusive, non-transferable license to access and use the course materials for your personal, non-commercial use.
  3. Restrictions: You may not copy, reproduce, distribute, publish, or create derivative works from any course materials without our prior written consent.

8. Disclaimer of Professional Advice

While our courses are developed by or in consultation with qualified child psychologists and counselors, all content is provided solely for informational and educational purposes and does not constitute medical, legal, or other professional advice specific to your situation. For any issues related to mental health, medical conditions, or legal matters, you should consult a qualified professional.

9. Limitation of Liability

  1. No Guarantee of Results: Results from our Services vary by individual, and we do not guarantee any specific outcomes.
  2. Indirect Damages: To the fullest extent permitted by law, Lily Parenting shall not be liable for any indirect, incidental, consequential, or punitive damages.
  3. Maximum Liability: In any event, our total liability for any claims relating to our Services shall not exceed the total amount paid by you for the specific course or Services giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Lily Parenting, its officers, directors, employees, agents, and contractors from and against all claims, damages, losses, liabilities, costs, and expenses arising out of or related to your breach of these Terms or your misuse of our Services.

11. Privacy and Data Protection

We process personal data in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). For details on how we collect, use, and store your personal information, please refer to our Privacy Policy.

12. Termination

We reserve the right to suspend or terminate your access to our Site or Services at any time, without notice, if we believe you have violated these Terms or any applicable law. After termination, your right to use our Services and Site will cease immediately.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on our Site with the new effective date. Your continued use of our Site or Services after such updates constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of these Terms or the use of our Services.

15. Contact Us

If you have any questions, concerns, or feedback regarding these Terms or our Services, please reach out to us at:

Lily Parenting
[Business Address]
[Phone Number]
[Email Address]

DISCLAIMER: This sample Terms of Service is provided for informational purposes only and may not cover all circumstances or legal requirements specific to your business. Always consult a qualified attorney to ensure your Terms of Service comply with applicable laws and regulations in your jurisdiction.